Terms of Service

Terms of Service

Last updated: November 2026

Important Notice

This website is a travel guide. It does not take bookings or payments and does not run tours or drive anyone. Tour links go to GetYourGuide or Viator, where any booking is made, and room links open Expedia through our partner Stay22. Some links on this site are affiliate links: if you book through one of them we may earn a commission, and the price you pay is the same. Every private tour is run by a local operator, and the operator’s name appears on each listing.

By following a booking link you leave this site; the booking is made with GetYourGuide, Viator or Expedia under that company’s terms and, for a tour, the operator’s.

Bookings & Payment

  • Tour bookings are processed and fulfilled by the company you choose (GetYourGuide or Viator) and by the tour operator; room bookings by Expedia.
  • By completing a booking, you agree to that company’s terms and the operator’s policies: GetYourGuide General Terms and Conditions, Viator Terms of Use.
  • Booking confirmations and vouchers are issued by the company you booked with.

Cancellation & Refund Policy

Cancellation terms are set by the company you book with and by the operator, and are shown on each listing before you pay.

To cancel or modify a booking: contact the company you booked with, using the details in your booking confirmation email.

Prices Shown on This Site

Prices, ratings and review counts on this site are copied from the listings, with the month they were read next to them. Private tours are often priced by party size, so the figure for one traveller and for each of two differ; the price you pay is the one shown at checkout for your party and date. Fees paid in Jordan are in Jordanian dinars (JD).

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Running the tour safely and as described
    • The vehicle, the driver, any guide, and any tickets, meals or activities included in the option you book
    • Pickup and drop-off times, changes to the route, and cancellations
    • Passenger safety and insurance
    • Handling complaints or problems during the tour

  • When weather, road conditions, a site closure or other events get in the way, the operator may change the timing or the route, shorten the day or cancel it. Refund or new-date options follow the terms shown on the listing you booked.

Liability & Disclaimer

  • This website is a travel guide that refers you to GetYourGuide, Viator and Expedia. We are not liable for:

    • Tour quality, safety, or the accuracy of descriptions
    • Personal injury, illness, loss, or damage during a tour
    • Cancellations, delays, or changes made by operators
    • Disputes between customers and operators

  • A private day to Petra means several hours in a car each way and long walks on uneven ground, steps and sand inside the site, in heat or cold. Tell the operator about medical conditions, pregnancy and mobility when you book. Everyone takes part at their own risk and must follow the driver’s and any guide’s instructions, keep to the agreed pickup and return times, and keep to the rules of the places visited.

  • The operator’s own liability terms apply as stated in its booking conditions.

Intellectual Property

Tour titles, descriptions, images and prices come from GetYourGuide, Viator and the tour operators. All trademarks and content belong to their respective owners. “Petra” is used here as the name of the place only.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

Need to cancel or change a booking? Open your GetYourGuide or Viator confirmation email and use Manage booking, or log in at getyourguide.com or viator.com with the email you booked with. We can’t see or cancel bookings.

For booking-related questions, contact GetYourGuide or Viator customer service via your booking confirmation.

For website inquiries: info@petraprivatetour.com